Schneider Bertrand • UiPath Certified • RPA Production Support • Automation Operations
Automation reliability for production environments.
I support large-scale UiPath environments by improving fault visibility, reducing recurring incidents, coordinating remediation across teams, and validating fixes through production hypercare.
UiPath OrchestratorUiPath StudioIncident ReductionFault VisibilityOracle SQLServiceNowJIRA
Proof of scale
RPA support with measurable production impact.
Automation operations
Post-launch automation support.
Diagnose
Investigate incidents using UiPath Orchestrator logs, ServiceNow records, Oracle SQL Developer, application logs, design documents, and code review.
Coordinate
Facilitate standups, clarify ownership, route issues across development and L2 support teams, surface blockers, manage target dates, and keep remediation moving.
Stabilize
Validate fixes through production checks, smoke testing, hypercare support, fault-behavior review, and recurring incident trend analysis.
Selected case studies
Selected case studies.
RPA Problem Management
Supported an environment of roughly 300 automations while coordinating across 3 development teams, 18 developers, and 4 L2 support teams to reduce recurring automation incidents and maintain remediation coverage.
Automation Fault Visibility
Led remediation tracking for 91 automations that produced false positives or failed without proper faulting, helping support teams identify actual production failures more quickly.
Incident Reduction
Analyzed trends, prioritized recurring drivers, confirmed root-cause analysis, tracked fixes, and validated outcomes during an effort that reduced average daily automation incident volume by 63%.
Monthly Fix File Process
Used SQL, WinSCP, UiPath, and partner coordination to investigate data discrepancies, validate correction efforts, and support 250+ consumer-impacting cases.
Technical toolkit
Technical toolkit for automation support and delivery.
RPA
UiPath Studio, UiPath Orchestrator, queues, exception handling, bot monitoring, production validation, hypercare, and fault visibility.
Investigation
SQL, Oracle SQL Developer, log analysis, data validation, ServiceNow, JIRA, Excel, design documents, and code review.
Communication
Stakeholder updates, executive-ready status decks, risks, blockers, priorities, next steps, cross-team coordination, and release support.